Q&A with Dimitrov Krishnan

1. Given the increasing complexity of mining and construction equipment, how is Volvo CE ensuring maximum reliability and uptime for its customers?

Volvo CE ensures that there is maximum reliability and uptime for customers through innovation, strong service support, and cutting-edge technology. The company utilises its global expertise in the development of high-quality, rugged equipment tailored to different operating conditions.
The key to this reliability lies in the integration of cutting-edge technology, such as telematics systems that enable the real-time monitoring of equipment performance. This proactive approach helps to predict and prevent potential problems, thereby reducing downtime. Volvo CE also focuses on sustainability by introducing electric and fuel-efficient machines, aligning with global and Indian regulations like Bharat Stage IV and upcoming Stage V norms.
We provide comprehensive service packages, including maintenance contracts and spare parts available for immediate delivery. The company's training of operators and development of their skills contribute to optimal equipment use. Innovation, sustainability, and customer-centric support enable Volvo CE to position itself as a trusted partner in India's rapidly changing construction and mining industries.

2. How is digital technology being leveraged to improve equipment reliability, predictive maintenance, and remote diagnostics?

Digital technology plays an important role in improving the reliability of equipment, offering predictive maintenance, and smoothing out remote diagnostics in the construction equipment industry. Volvo CE takes advanced telematics solutions to the next level with ‘CareTrack’, which provides real-time information on equipment performance, utilization, and fuel consumption, allowing for early identification of potential issues and proactive maintenance for minimized downtime and extended life of machines.
Predictive maintenance also relies on AI-driven analytics that monitor critical components, predicting failures before they occur. Remote diagnostics tools are utilized to analyze and troubleshoot equipment without the need for a service team to physically visit sites, saving time and reducing costs.
These innovations ensure maximum uptime and efficiency, empowering customers to meet tight project deadlines. With digital technologies, we can deliver more value to our customers, increase operational efficiency, and reinforce our position as a leader in the construction equipment industry.

3. In light of global supply chain disruptions, what strategies is Volvo CE implementing to maintain a consistent supply of reliable components and spare parts?

Volvo CE is adopting an all-around approach to ensure the timely availability of components and spare parts in the aftermath of disruptions in global supply chains. The emphasis is significantly put on building and developing a robust domestic vendor base of more than 120 suppliers, of which two-thirds are MSMEs. This is encouraged through close collaborations that are ensured by guaranteed prompt payments, supplier development through training, and support during tooling and early stages of product development.
The use of competence centres in India is also strengthening the global value chain of Volvo CE to provide high-quality solutions at the minimum possible cost. Strategizing the stockpiling of crucial parts, diversifying suppliers, and making investments in localized manufacturing capability increase resilience.
We also focus on the development of distribution, process improvements, and skills improvement in its dealer network to ensure continuous support to the end customer. Altogether, these efforts make Volvo CE capable of maintaining continuity and reliability in the supply chain and navigating international challenges efficiently.

4. How is Volvo CE evolving its customer support services to address the specific needs of the mining and construction industry, particularly in terms of remote assistance and on-site troubleshooting?

Volvo CE is developing its customer support solutions by focusing on remote assistance, on-site troubleshooting, and customized solutions to respond to the special requirements of the mining and construction industries. With its cutting-edge application of telematics and connected technologies, Volvo CE offers real-time monitoring and diagnosis of equipment, lowering downtime and providing proactive maintenance. With these tools for remote assistance, expert technicians can communicate their guidance to operators and service teams in order to effectively avoid delays in resolving issues.
We have also established a comprehensive network of service centers and certified training partners across India to support customers on-site. It ensures that skilled technicians are always ready for hands-on troubleshooting. Additionally, we also provide customized service contracts, which include equipment-as-a-service models, delivering extensive maintenance and operational support to the customers, thereby minimizing the initial investment and reducing the long-term risk.
This combines leading-edge technology with on-site support to ensure reliable, efficient, customer-centric service for the world's most demanding mining and construction environments.

5. What steps is Volvo CE taking to promote sustainable practices in the management of used oil and other waste materials generated by its equipment?

Volvo Construction Equipment (Volvo CE) encourages sustainability in the handling of used oil and other wastes resulting from its equipment. It underlines innovation and cooperation with customers and other industry stakeholders to reduce the environment's impact.
We have fitted our machines with advanced technology to ensure minimal generation of waste products, which include fuel-efficient engines and hydraulic systems that improve performance, reduce maintenance intervals, thereby lowering oil consumption and waste.
In addition, we collaborate closely with our customers and service partners to ensure proper used oil and other hazardous waste recycling and disposal. Volvo CE actively supports efforts focused on educating operators and service personnel on sustainable practices and adherence to environmental regulations.
Volvo CE is striving to make the construction equipment sector cleaner and more sustainable in India and around the world by integrating advanced technology, structured training, and a commitment to responsible waste management.

6. How is Volvo CE incorporating circular economy principles into its operations, such as recycling, remanufacturing, and reuse of components?

Volvo Construction Equipment (Volvo CE) actively practices the integration of circular economy principles through all aspects of its operations with emphasis on recycling, remanufacturing, and reusing the same component multiple times. As a vital element, the collaboration with medium and small enterprises (MSMEs) in its supply chain constitutes a sustainable ecosystem. Involvement in supplier capability building, tooling, and training is made for greater efficiency of resources.
We also promote remanufacturing initiatives, where the component, such as the engine and transmission, is restored to the original specification to avoid waste and raw material consumption. Additionally, Volvo CE launches the most innovative technologies in electric construction equipment designed for lower environmental impact and longer lifecycle.
Our innovative equipment-as-a-service model reduces the environmental footprint as equipment operational life is extended and the challenges at the end of the life cycle are minimized. Aligned with sustainable practices and green technologies, Volvo CE promotes a circular economy that supports both environmental goals and operational efficiency in India's construction sector.

7. What role can industry stakeholders play in developing a comprehensive and effective framework for used oil waste management?

Industry players can work towards creating a sound structure for used oil waste management through collaboration, innovation, and accountability. To start with, manufacturers, service providers, and end-users need to form partnerships aimed at promoting sustainable practices through proper collection, segregation, and recycling of used oil. Industry bodies can spearhead the process by streamlining processes and promoting adherence to environmental regulations.
Secondly, stakeholders can invest in technologies for efficient oil recycling and repurposing, ensuring that waste is converted into valuable resources. Training programs should be developed to educate operators and technicians on best practices in handling and disposal.
Lastly, government support is crucial. Industry players should lobby for policies that encourage waste oil management initiatives, such as subsidies for recycling facilities and penalties for non-compliance. In this way, stakeholders can work together to create a comprehensive ecosystem that minimizes environmental impact and enhances resource efficiency while contributing to a circular economy.

8. How is Volvo CE educating its customers about the importance of proper oil disposal and recycling?

Volvo Construction Equipment (Volvo CE) promotes and educates customers on sound oil disposal and recycling practices that are safe for the environment. We promote awareness among our customers through training programs and workshops on-site, further demonstrating environmental and operational performance benefits. Customers are introduced to best practices in managing used oil: safe storage; transportation; and recycling processes under local regulations and global environment standards.
Volvo CE also partners with certified oil recycling partners who offer their customers easy and sustainable means of disposing of products. The company highlights its concern over proper oil handling to minimize contamination, protect the ecosystem, and enhance performance. Thus, sustainability remains part of our commitment to stimulating circular economy principles and encouraging the reutilization of waste oil as a resource. By promoting these practices, Volvo CE is sure of a greener future together with helping customers reduce their environmental footprint and long-term value.

9. How do you stay updated on the latest trends and technologies in the automotive and construction equipment industry?

Staying abreast of trends and technologies in the automotive and construction equipment industry necessitates a proactive and multidimensional approach. We continually engage with industry conferences, trade shows, and seminars, which provide valuable insights into emerging technologies, market trends, and best practices. At Volvo CE, we also maintain contact with global industry bodies, research organizations, and think tanks on advancements in areas such as automation, electrification, and sustainability.
We also use professional networks and work with peers, suppliers, and customers to understand real-world perspectives on market needs and technological applications. Subscribing to leading industry publications, attending webinars, and monitoring academic research ensure that I am up to date with the latest developments.
Internally, we encourage knowledge sharing within teams and invest in training programs for continuous learning. By combining these efforts, Volvo CE maintains a comprehensive understanding of the evolving landscape and aligns our strategies with the latest innovations and opportunities.

10. How has the construction equipment industry evolved over the past 30 years, and what key trends have shaped its development?

The Indian construction equipment industry has undergone a sea of change in the last 30 years, driven by technological advancements, market demands, and regulatory changes. Earlier, the sector was project-based, with minimal mechanization and a heavy reliance on manual labor. However, as infrastructure needs grew, the focus shifted towards strategic infrastructure growth, which necessitated increased mechanization and innovation.
Key trends influencing development are new technologies such as aerial work platforms, electric construction equipment, and advanced machinery that make project completion faster. Government's push on sustainability and regulations such as Bharat Stage norms further have acted as drivers for innovation and efficiency. The Indian construction equipment market is becoming more export-oriented, especially in Southeast Asia, Africa, and the Middle East, with increasing attention to product quality as well as service capabilities. There is also a growing investment in skill development to have an adequately trained workforce to support a rapidly growing market.

11. What are the biggest challenges and opportunities facing the construction equipment industry today, and how is Volvo CE positioned to capitalize on these opportunities?

The construction equipment industry faces key challenges, including the push for sustainability, the rising demand for fuel-efficient machinery, and a shortage of skilled operators. However, these challenges also present significant opportunities for technological advancements and market expansion. The industry is evolving toward electrification, automation, and data-driven solutions, paving the way for enhanced productivity while reducing environmental impacts.
Volvo CE’s focus on innovation and localization positions the company to seize emerging opportunities effectively. For example, the EC210 Hydraulic Excavator, a product designed and developed in India with 70% local content, addresses the demand for affordable, fuel-efficient machines tailored to local requirements. Similarly, the company's commitment to electrifying its fleet aligns with industry-wide sustainability goals. Volvo CE has been the pioneer in the introduction of Electric Machines in India. These initiatives not only keep Volvo CE ahead of the curve but also enhance its competitiveness while driving growth in India and other global markets.

12. How do you balance the needs of a global organization with the specific requirements of local markets, particularly in emerging economies?

Balancing global standards with regional specifics to meet the needs of local market requirements requires deep knowledge on both sides - the global and the local. Localization is always given importance, and thus products and solutions are adjusted to meet the specific demands of emerging economies through design, technology, and price adjustments suitable to local conditions, infrastructure, and customer preference. For instance, the EC210 Excavator mentioned above, was developed together with local engineers, using Indian components, for the Indian market with all global quality and efficiency standards.
We leverage our global assets—advanced technology, cutting-edge R&D, and manufacturing expertise—to maintain a competitive edge. Agility and responsiveness are essential to aligning with both global aspirations and local needs. By fostering close collaboration with local suppliers, partners, and customers, we aim to develop tailored solutions that drive growth and resonate across diverse markets.

13. What is the future of construction, and how will technology and automation transform the industry?

The future of construction is poised for significant change with technology and automation at the helm. With the adoption of advanced technologies such as automation, artificial intelligence, and IoT in the industry, we are likely to see better productivity, efficiency, and safety. Automation will enable machines to perform tasks more accurately and with less human intervention, thereby reducing errors and downtime. Smart construction equipment powered by sensors and data analytics will provide real-time insights that allow for better decision-making and optimized operations.
Electrification of construction machinery will further enhance sustainability through reduced carbon emissions and operational costs. Battery-powered equipment, along with hybrid solutions, will offer cleaner and quieter alternatives to traditional diesel-powered machines. Advances in machine learning and robotics will drive autonomous construction, especially in tasks such as surveying, material handling, and site preparation. Overall, these technological innovations will revolutionize the execution of construction projects, making them faster, more cost-effective, and environmentally friendly.

About Mr.Dimitrov Krishnan:

Dimitrov Krishnan is the Managing Director of Volvo Construction Equipment’s (Volvo CE) India business. A seasoned leader with over 30 years of experience in the construction and mining equipment industry, he spearheads Volvo Construction Equipment's India operations and leads the charge toward a more sustainable future for the sector. As the current Chairperson of the Infrastructure Equipment Sector Council (IESC), he plays a pivotal role in shaping the skilling landscape for the Indian construction equipment workforce.

Expertise and Proven Track Record:

Dimitrov spent the first 13 years of his career in various Construction Equipment Service roles, across different parts of India. In 2006, he moved to Volvo CE’s Asia Pacific office in Singapore taking on various leadership positions, and returned to India in 2014 to head the company's India business.
Dimitrov has been an active member of the Indian Construction Equipment Manufacturer’s Association governing council for the last 7 years holding various roles in the association. He served as the President of ICEMA between July 2021 and Aug 2023.